Every feature, working as one
CareSaathi AI is far more than a chatbot. It's a remote-monitoring system, a WhatsApp care channel, a voice companion on any phone or dedicated device, a reminder engine and a care-team command center — unified by grounded, safe-by-design AI.
The AI voice companion at the bedside
A calm, hands-free experience built for people who are unwell, elderly, or not tech-savvy — no typing, no menus, just voice.
AI Voice Assistant
Hands-free wake word “Hello doctor”. Answers only from the doctor’s plan, shows the medicine photo on screen while it speaks.
Ambient Home & Kiosk
A calm bedside screen with the time, recovery-day progress, next reminder and one big talk button. Locked-down kiosk mode for shared devices.
Exercise & Education Videos
Full-screen rehab and education videos in the patient’s language, played at scheduled times so technique is shown exactly when needed.
Guided Onboarding
A friendly, hospital-branded welcome video on first pairing. Zero learning curve, even for first-time device users.
Personal Document Vault
Every prescription, report and scan stored safely in one place and shared with the care team.
One-Tap Emergency Help
Clinic and caregiver contacts one tap away, plus spoken emergency-phrase detection that alerts the care team.
Reminders that actually get through
Not a silent notification — a spoken, visual prompt built so nothing important is missed, and every dose is accounted for, on whichever surface the patient uses.
Spoken, Visual Reminders
Medicines, drops, tests and appointments — each read aloud at the right time, with the medicine’s photo shown large so the right bottle is grabbed.
Confirm However They Can
A spoken “done”, one big button on the device, or a Done button in WhatsApp — all write the same adherence record. Then it rests quietly, with no endless alarms.
Daily Check-ins
Quick 30-second spoken check-ins for pain, mood and vitals. Out-of-range answers raise a flag automatically.
Miss & Escalate
Gentle nudging up to a few times, then a quiet on-screen note — and misses are logged for the care team and can escalate to a caregiver.
Phase-Relative Scheduling
Care items are scheduled against the procedure date, not a fixed calendar. Pre-op instructions arrive on day −7 and day −1; the post-op plan switches itself on when surgery day passes.
No Double Nagging
A patient with both a device and WhatsApp gets one reminder, not two — a dose confirmed on either surface silences the other.
Prescribe the vitals — watch them flow back
Make monitoring part of the care plan, not a separate device dashboard. Vendor-neutral rails mean no single hardware vendor can hold the program hostage.
Program Profiles
Prescribe Hypertension, Diabetes, Heart-failure, Respiratory or Post-operative programs — or custom metrics — with schedule, target range and alert thresholds.
Photo-to-Reading AI
The patient photographs their monitor’s display and AI reads the numbers off the screen, filed as preliminary for the care team to confirm. Perfect for devices with no connectivity.
Connected Devices & Wearables
Bluetooth/cellular BP monitors, scales, oximeters, glucometers, CGMs and consumer wearables push readings automatically once linked — no vendor credentials ever live on the phone.
Manual Entry, Always
A metric-specific form for any home device, with the unit fixed by policy — a reliable fallback that’s always available and works offline.
Clinical Rule Engine
Component and persistence rules (e.g. N consecutive abnormal readings), separate targets vs. alert thresholds, and suspect-reading handling so a misread value isn’t trusted blindly.
Trends, Adherence & Alerts
Per-patient timelines against the target band, real adherence (taken/late/missed), and a population Monitoring view with de-duplicated alerts.
Built on a catalogue of 700+ wearables, medical devices, apps and health platforms. Connected sources sync on their own; anything else is captured by photo or entered by hand — so a programme never waits on procurement.
The whole programme, with no app to install
For the many patients who will never download anything, the entire care programme runs inside WhatsApp — and writes to exactly the same record as the app.
Reminders with Done / Skip
Each medicine, drop, test and exercise arrives at its time with the bottle’s photo and two buttons. A tap writes real adherence; an unanswered dose is logged as missed and can escalate to a caregiver.
Photo → Structured Reading
The patient photographs a BP monitor, glucometer, oximeter or thermometer. AI reads the values into the chart as a preliminary reading, with the image attached for a clinician to confirm.
Reports & Prescriptions
A photographed lab report or prescription is classified and read into structured data — medicines with doses, or results with flags — queued for one-click approval. The patient is never asked what they’re sending.
Answers, Not Auto-Replies
A greeting gets a menu; “what are my medicines today?” gets their real schedule from their plan; anything else is answered from the doctor-approved content for their procedure, in their language.
Care Team Replies from Their Own Phone
A nurse answers the alert on her own WhatsApp; the patient receives it from the hospital’s number, and it lands in the chart. Her personal number is never exposed.
Consent, STOP & Audit
How each number was connected and when is recorded; STOP pauses everything instantly; every message in both directions is logged against the patient.
Fully Localized Channel
Reminders, menus, confirmations and answers in English, Hindi or Gujarati — authored and reviewed, not translated on the fly. Patients switch by typing “hindi”; medicine names always stay exactly as prescribed.
A WhatsApp Workspace in the Portal
One screen for the channel: every conversation newest-first, reminder health for today, the review queue, and the plan’s message credits — scoped to your hospital alone.
Plan-Gated with Message Credits
WhatsApp is a plan feature with an allowance the platform meters. Caps pause proactive sends only — an inbound patient is always received and answered, because cutting someone off mid-conversation for billing is indefensible.
One warm, two-way care line
Every way a clinic needs to reach a patient — and every way a patient reaches back — through one system, in their language, on any surface they use.
Instant Messages
A doctor types in the portal and it appears on the patient’s device within seconds — spoken aloud and shown as a calm card.
Context-Aware Replies
Replies show the original question the patient asked, right beside the answer — no “answer to what?” confusion days later.
Custom & Broadcast
A personal note to one patient, or the same message to a whole cohort at once — each received in their own language.
Two-Way Live Voice
The patient can start a conversation, hands-free. A real-time AI voice assistant answers from their actual plan, with cost controls per hospital.
Human Safety Net
Anything the AI can’t safely answer — or anything worrying — is flagged straight to the care team’s inbox with the patient’s exact words. Never left talking to a wall.
Urgent Words Bypass the AI
Chest pain, bleeding or sudden vision loss skip the assistant entirely, raise a critical alert, and tell the patient to call emergency services.
The cockpit to run recovery at scale
Everything a hospital needs to author care, watch the whole population, and act on what matters — in one place.
Intelligent Dashboard
Walk in and see exactly what needs you today: pending approvals, unanswered questions, critical alerts, and patients ranked by lowest adherence.
Unified Patient Inbox
Every upload, question and check-in in one prioritized queue — with AI pre-parsing documents into structured data for one-click approval.
Care-Plan Builder
Turn AI-drafted templates into individual schedules with photos, videos, medicines and monitoring. Changes sync to the bedside instantly.
Alerts & Escalation
Automated detection of missed doses, vital anomalies, emergency phrases and inactive devices — with multi-channel, multi-tier escalation.
Device Fleet & Pairing
Turn any tablet into a managed bedside device in seconds via QR pairing, with full fleet visibility and remote management.
Multi-Facility & Branding
Multi-tenant by design — each facility gets its own logo, colors, contacts and emergency numbers.
Adherence & Reports
Real adherence scores per patient and per medicine, plus longitudinal recovery trends from continuous bedside data.
Installable PWA + Doctor App
A native-like app on any device with no app store, plus a doctor’s quick-access cockpit for triage between rounds.
Applied, grounded AI — safe by design
The AI isn’t a feature you visit; it’s the fabric of the product. Always inside the clinician-approved plan, never the open internet.
AI Care-Plan Authoring
Describe a procedure and AI drafts a complete recovery template — timeline, medicines, exercises, diet, FAQs and warning signs — pharma-aware for the local market.
“Improve This Section”
One click to extend or refine any part of a plan: add recovery days, add FAQs about eye drops, add diet advice for diabetics.
AI Document Intake
A photographed prescription or lab report is read into structured data — medicines with doses, or vitals with flags — for one-click doctor approval.
AI Translation
Care plans translated so clinical content reads naturally, not machine-stilted — and stays in sync across languages.
Language-Aware Video Discovery
Finds a relevant exercise or education video in the patient’s language, falling back to English automatically.
Guardrails & Red-Flag Detection
Recognizes emergency descriptions and out-of-range readings, turning them into on-screen guidance and care-team alerts — with zero unverified medical advice.